FAQs
Orders
What size should I buy?
If you are not sure which size is right for you, you can refer to our size guide here
For any additional questions, CONTACT US
We will ask your typical size and can suggest the best size for you.
Can I cancel my order?
We completely get it, you can change your mind. While we sich we could, once an order is placed, we are unable to alter or cancel it at this time.
What if I want to speak with someone?
We would love to speak with you too. You can reach us via whatsup on the link " chat with us" on the main page.
You can also send us an email or call us on the CONTACT page.
If you are in UAE, you can also visit our showroom in Dubai any time or call us a to book your very own appointment with our designer.
Shipping
What is the shipping policy?
Once your order is placed, you will receive a confirmation email and when your order is shipped you will receive your tracking information. Shipping fees are non-refundable in case of returns.
We use major carries and local couriers partners.
Shipping is free internationally for all orders over 100 USD.
Shipping locally in UAE is free no matter the amount you purchase.
Do you ship overseas?
Yes we shi all over the world.
Shipping internationally for all orders over 100 USD is free.
However, you may have additional local VAT or custom duty to cover.
How long will it take to get my order?
The estimated time for orders will take from 5 to 7 days for international orders depend on where you are.
For local deliveries it will take 1 to 3 days in UAE.
Delivery details will be send to you upon confirmation of your order.
What shipping providers do you use?
We use major carriers.
For international orders, we usually use FEDEX
For local orders in UAE, we use local partners.
Returns & Exchanges
Can I return my products?
We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know and we are happy to help.
We offer returns within 10 days of receiving your order.
We accept returns of unworn / unwashed items with the orginal hangtags and packaging.
How long does a refund take?
Refunds will be processed to the original payment method within 5 business days of Elegance’s SNC receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction.
PLEASE NOTE: Elegance’s SNC cannot be held accountable for banking institution processing timeframes. Any shipping fees, taxes and custom duty will not be refunded.
Care
How do I take care of my swimwear?
Elegance's swimwear are made out of 100% recycled lycra. We recommend to wash your swimwear by hand with a mild detergent and to dry lay flat.
Once in a while, you can machine wash your swimwear at 30 degree delicate mode cycle in order to remove all salt, dirt and sun lock oil. Your swimsuit will look brand new again. Avoid machine wash too often.
How do I take care of my new dress?
Most of our dress are 100% plant based fabric.
For cotton, you can machine wash at 30 degree under cotton cycle with similar colors.
For linen, you can machine wash cold cycle ONLY. Linen has a tendency to shrink. Avoid washing your linen in hot water.
To keep your linen from fading and fix the color, you can soak it into salt or vinegar.
For chiffon, you can machine wash at 30 degree.
